LifeShine Guarantee - Terms & Conditons

This guarantee is valid within the United Kingdom & Ireland once registered with Autoglym.

This agreement is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine system application. Application of Autoglym LifeShine must be by an approved LifeShine dealership or valeter. 

Upon receipt of your newly treated car you will receive a copy of the LifeShine registration document which must be completed to activate the guarantee. A further copy can be emailed to you if you wish.

This agreement is non-transferable and covers the entire duration of your ownership of the vehicle.

LifeShine Bodywork Carbon Shield (featuring Carbon Shield Technology™)

What is covered?

In the unlikely event that there is a noticeable deterioration in the paint finish of your vehicle during your ownership, Autoglym undertake to re-treat* your vehicle free of charge. Retreatment will take place in the event of:

• General or panel by panel colour fading of the exterior paintwork
• Noticeable deterioration in the gloss finish of the paintwork
  
  

LifeShine Interior Protectant

What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-treat the soiled area free of charge. Retreatment will take place in the event of:

• Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed immediately and the area cleaned with the Autoglym Interior Shampoo provided in the LifeShine aftercare bag.

• This guarantee applies only to original manufacturer’s upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, namely seating, carpets and boot.

Exclusions (as appropriate to external / internal application):

What is not covered?

• General wear and tear.
• Neglect or lack of reasonable care and use of cleaning procedures contrary to standards recommended in Car Care - An Expert Guide.
• Specific damage caused by use of non-Autoglym products.
• Malicious or accidental damage including fire, floodwater, stone chips and other such material and extreme weather conditions and their secondary effects.
• Damage caused by bird droppings, insect remains or tree sap.
• Scratching and hazing caused by (but not limited to) handheld wash brushes, automated car washes or contaminated chamois and sponges.
• Any areas repaired or replaced through accident damage and not retreated with LifeShine by an authorised dealer.
• Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
• Ripped, torn, scratched or scraped fabric and leather. 

Autoglym will not accept liability for defects or deterioration of upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers, their dealerships or professional car valeters (whether Autoglym approved or not).

Vehicle Accident Damage

In the event of road accident damage subsequent to initial LifeShine application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine protection must be applied to the repaired areas by an approved supplier. Details must be recorded with the original LifeShine registration document. There may be a charge made for this service.

Professional Advice

The Autoglym Technical Service team is available to advise on all matters concerning general maintenance or specific technical problems. Please quote "LifeShine" and the guarantee number at the top of this registration document.

Tel: 01462 677766

Email: lifeshine@autoglym.co.uk

Making a Claim

Details of your claim along with registration reference code should be sent to enquiries@autoglym.co.uk. Written consent must be obtained from Autoglym before any re-treatment is undertaken.

*Autoglym reserve the right to inspect and re-treat a vehicle at a time and place of their choice. 

Any disputes unresolved after initial negotiation may be referred to independent dispute resolution.

Guarantee updated October 2014

This LifeShine guarantee is valid within the United Kingdom & Ireland once registered with Autoglym, on or after 1st November 2021.

This guarantee is based strictly on the understanding that all interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine system application. 

Vehicles covered under this guarantee are those classified as M1 passenger motor vehicles, namely those designed and constructed for the carriage of passengers and comprising no more than eight seats in addition to the driver's seat. It excludes any vehicle used for commercial purposes.

Application of Autoglym LifeShine must be by an Autoglym-approved LifeShine dealership or valeter. 

To ensure your guarantee is valid, it must be registered within one month after taking delivery of your vehicle.

This guarantee is non-transferable and covers the entire duration of your ownership of the vehicle.

LifeShine Interior Protectant

What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-treat1 the soiled area free of charge. Retreatment will take place in the event of: 

• Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed immediately.
• This guarantee applies only to original manufacturer’s upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, i.e. seating, carpets and boot.
  

What is not covered?

• Inadequate or poor preparation of the vehicle’s surfaces prior to the application of the LifeShine products.
• Defective application of the LifeShine products.
• Neglect or lack of reasonable care and use of cleaning procedures contrary to standards recommended at www.autoglym.com.
• Specific damage caused by use of non-Autoglym products.
• Malicious or accidental damage including fire, floodwater, and extreme weather conditions and their secondary effects.
• Any areas repaired or replaced through accident damage and not retreated with LifeShine.
• Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
• Ripped, torn, scratched or scraped fabric and leather.
• General wear and tear. 

Autoglym will not accept liability for defects or deterioration of upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers, their dealerships or professional car valeters (whether Autoglym approved or not).

Professional Advice

The Autoglym Technical Service Specialists team is available to advise on all matters concerning general car care maintenance or specific technical problems. Please quote ‘LifeShine’ and the 16-digit guarantee number at the top of the certificate/registration document. 

Tel: 01462 677766

Email: lifeshine@autoglym.co.uk

Making a Claim

We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please email the details of your claim, along with relevant photographs, your 16-digit guarantee number and your contact details to lifeshine@autoglym.com or send by post to Autoglym, Works Road, Letchworth Garden City, Herts SG6 1LU.

Alternatively, you can contact us here: www.lifeshine.com/contact-us.php.

1Autoglym reserve the right to inspect and re-treat a vehicle. Where possible, this will at a mutually convenient time and place. Any disputes unresolved after initial negotiation may be referred to independent dispute resolution.

This LifeShine CeraFuse guarantee is valid within the United Kingdom & Ireland once registered with Autoglym, on or after 1^st March 2023.

This guarantee is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine CeraFuse system application.

Vehicles covered under this guarantee are those classified as M1 passenger motor vehicles, namely those designed and constructed for the carriage of passengers and comprising no more than eight seats in addition to the driver's seat. It excludes any vehicle used for commercial purposes.

Application of Autoglym LifeShine CeraFuse must be by an Autoglym-approved LifeShine application specialist.

To ensure your guarantee is valid, it must be registered within 30 days after taking delivery of your vehicle.
This guarantee covers the entire duration of your ownership of the vehicle. This guarantee is only transferable where your vehicle is sold privately within the first 12 months of ownership of your vehicle (from delivery) and an administration fee of £20 is paid to Autoglym. In order for cover to be transferred, you (as the current registered vehicle keeper and LifeShine CeraFuse Guarantee holder) must:

• arrange payment by telephoning Autoglym’s customer services on 01462 677 766; and
• provide any such information to Autoglym as Autoglym may reasonably request.

After the first 12 months of ownership, this guarantee is non-transferable.

LifeShine CeraFuse

What is covered?

In the unlikely event that there is a noticeable deterioration in the finish of your vehicle during your ownership, Autoglym undertake to clean and reapply the LifeShine CeraFuse treatment to your vehicle free of charge.

Reapplication will take place where Cerafuse has been applied directly to paintwork clear coat in the event of general or panel by panel colour fading or noticeable deterioration in the gloss finish of the exterior paintwork, caused by:

• UV rays (unlimited cover)
• Fallout (unlimited cover)
• Road salt (unlimited cover)
• Tree sap (unlimited cover) 2
• Unlimited Bird droppings for the duration of ownership up to a claims value of £2000 including vertical and horizontal surfaces 3
• Sun cream (unlimited cover)
  

LifeShine Interior Protectant

What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-apply1 the LifeShine Interior Protectant treatment to the soiled area free of charge. Reapplication will take place in the event of:

• Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed immediately and the area cleaned with the Autoglym Interior Shampoo or for leather seating, Autoglym Leather Cleaner (not included in Aftercare Collection)
• Stains caused by colour or dye transfer4 (as a result of colour transfer from clothing or spillages) are only covered on leather and synthetic leather seating (including faux and alcantara). Stains occurring on fabric upholstery – see exclusions below.
• This guarantee applies only to original manufacturer’s factory fitted upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, namely seating, carpets and boot area.

Exclusions (as appropiate to external/internal application):

What is covered?

• Inadequate or poor preparation of the vehicle’s surfaces prior to the application of the LifeShine CeraFuse products;
• Defective or incomplete application of the LifeShine CeraFuse products.
• Neglect or lack of reasonable care or the use of cleaning procedures contrary to standards recommended at www.autoglym.com.
• Specific damage caused by use of products other than Autoglym products.
• Malicious or accidental damage including fire, floodwater, stone chips and other such material, and extreme weather conditions and their secondary effects.
• Damage caused by insect remains.
• Scratching, swirl marks and hazing caused by (but not limited to) handheld wash brushes, automated car washes or contaminated chamois and sponges.
• Any areas of a vehicle which have not subsequently been retreated or treated with Lifeshine on account of or after having been repaired or replaced as a result of accidental damage,
• Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
• Damage or stains on fabric upholstery as a result of colour or dye transfer from third party accessories or equipment such as baby seats, shopping or handbags etc.
• Ripped, torn, scratched or scraped fabric and leather.
• General wear and tear.
• Soft top convertible hoods.
• Matte or satin paint.

Autoglym will not accept liability for defects or deterioration of paintwork and upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers and their operators (whether Autoglym approved or not).

Vehicle Accident Damage

In the event of repair following road accident damage subsequent to initial LifeShine CeraFuse application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine CeraFuse protection must be applied to the affected areas by your repair centre who will order a LifeShine CeraFuse Repair Kit direct from Autoglym; your repair centre may charge you for this service. The repair centre will require your 16-digit guarantee number so that we can record details of the repair on your original LifeShine CeraFuse guarantee registration.

Professional Advice

The Autoglym Technical Service Specialists team is available to advise on all matters concerning general car care maintenance or specific technical problems. Please quote ‘LifeShine’ and the 16-digit guarantee number at the top of the certificate/registration document. 

Tel: 01462 677766

Email: lifeshine@autoglym.co.uk

Making a Claim

We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please email the details of your claim, along with relevant photographs, your 16-digit guarantee number and your contact details to lifeshine@autoglym.com or send by post to Autoglym, Works Road, Letchworth Garden City, Herts SG6 1LU. Alternatively, you can contact us here: www.lifeshine.com/contact-us.php. If you have any complaints about the guarantee or service provided by Autoglym, please contact us using the details in this section.

1. Autoglym reserve the right to inspect your vehicle, prior to reapplication and to determine whether the conditions of the Guarantee have been met. Where possible, this will be at a mutually convenient time and place, to be agreed between the parties.

2. Tree sap must be washed off within 48 hours, using an Autoglym shampoo or comparable product, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee.

3. Bird droppings must be washed off within 48 hours using an Autoglym shampoo or comparable product, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee. Please note that no paint finish, however protected, can withstand the prolonged effects of such a corrosive matter. Bird droppings claims are limited to two claims within the first two years of the LifeShine CeraFuse guarantee registration and are not covered beyond the initial two year period following the LifeShine CeraFuse guarantee registration.

4. Dye transfer must be cleaned within 24 hours using Autoglym Leather Cleaner or comparable product, otherwise permanent discolouration may occur. Failure to appropriately clean the affected area will invalidate this guarantee. Dye transfer claims are limited to two claims within the first two years of the LifeShine CeraFuse guarantee registration and are not covered beyond the initial two year period following the LifeShine CeraFuse guarantee registration.

This LifeShine CeraFuse guarantee is valid within the United Kingdom & Ireland once registered with Autoglym, on or after 1st November 2025.

This guarantee is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine CeraFuse system application.

Vehicles covered under this guarantee:

• All cars of up to 8 seats
• This guarantee applies only to vehicles 10 years old or younger at the time of application.
• Vehicles used for the private purposes of the owner

Application of Autoglym LifeShine CeraFuse must be by an Autoglym-approved LifeShine application specialist.

This guarantee covers the entire duration of your ownership of the vehicle. This guarantee is only transferable where your vehicle is sold privately within the first 12 months of ownership of your vehicle (from delivery) and an administration fee of £20 is paid to Autoglym. In order for cover to be transferred, you (as the current registered vehicle keeper and LifeShine CeraFuse Guarantee holder) must:

• arrange payment by telephoning Autoglym’s customer services on 01462 677 766; and
• provide any such information to Autoglym as Autoglym may reasonably request.

After the first 12 months of ownership, this guarantee is non-transferable.


LifeShine CeraFuse ULTRA Bodywork Protection
What is covered?

In the unlikely event that there is a noticeable deterioration in the finish of your vehicle during your ownership, Autoglym undertake to clean and reapply the LifeShine CeraFuse treatment to your vehicle free of charge.

Reapplication will take place where Cerafuse has been applied directly to paintwork clear coat in the event of general or panel by panel colour fading or noticeable deterioration in the gloss finish of the exterior paintwork, caused by:

• UV rays (unlimited cover)
• Fallout (unlimited cover)
• Road salt (unlimited cover)
• Tree sap (unlimited cover)
• Unlimited Bird droppings for the duration of ownership up to a claims value of £4000
• Sun cream (unlimited cover)

LifeShine Interior Protectant
What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-apply1 the LifeShine Interior Protectant treatment to the soiled area free of charge. Reapplication will take place in the event of:

• Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed and cleaned immediately after with car safe products.
• Stains on leather, synthetic leather and alcantara caused by dye transfer (as a result of colour transfer from clothing or spillages) Dye transfer claims are limited to 2 claims in the first 3 years, up to a claims value of £3000.
• This guarantee applies only to the original manufacturer’s factory fitted upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, namely seating, carpets and boot area.

Autoglym Academy Experience

Ownership of the Cerafuse Ultra guarantee automatically subscribes/ or enters you into a monthly draw when one guarantee will be selected at random. The Owner of the winning guarantee will be contacted and given the opportunity to attend the Autoglym Training Academy at Autoglym HQ, Letchworth Garden city, Hertfordshire for a free detailing session. Alternatively, Autoglym retail products with a retail value of up to £100 will be selected and dispatched to you as per our autoglym.com pricing.

Exclusions (as appropiate to external/internal application):

What is not covered?

• Inadequate or poor preparation of the vehicle’s surfaces prior to the application of the LifeShine CeraFuse products.
• Defective or incomplete application of the LifeShine CeraFuse products.
• Failure to comply or maintain regular vehicle care contrary to standards recommended at www.autoglym.com.
• Specific damage caused by use of products other than Autoglym products.
• Malicious or accidental damage including fire, floodwater, stone chips and other such material, and extreme weather conditions and their secondary effects.
• Extreme weather conditions
• Damage caused by insect remains.
• Scratching, swirl marks, stone chips, lacquer peel and hazing caused by (but not limited to) handheld wash brushes, automated car washes or contaminated chamois and sponges.
• Defects in vehicle manufacturing
• Any areas of a vehicle which have not subsequently been retreated or treated with Lifeshine on account of or after having been repaired or replaced as a result of accidental damage.
• Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
• Damage or stains on fabric upholstery as a result of colour or dye transfer from third party accessories or equipment such as baby seats, shopping or handbags etc.
• Ripped, torn, scratched or scraped fabric and leather.
• Matt or satin paint.
• Damage to Paint Protection Film (PPF)
• Bare carbon fibre parts
• Any area of the vehicle that is not exterior vehicle paintwork, seats or carpets.
• Vehicle decals or livery
• Repair or valeting required from conditions caused by the vehicles commercial use such as but not limited to brick dust, garden waste, building debris, vomit, animal waste, medical waste.

Autoglym will not accept liability for defects or deterioration of paintwork and upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers and their operators (whether Autoglym-approved or not).

Vehicle Accident Damage
In the event of repair following road accident damage subsequent to initial LifeShine CeraFuse application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine CeraFuse protection must be applied to the affected areas by your repair centre who will order a LifeShine CeraFuse Repair Kit direct from Autoglym; your repair centre may charge you for this service. The repair centre will require your 16-digit guarantee number so that we can record details of the repair on your original LifeShine CeraFuse guarantee registration.

Professional Assistance
The Autoglym Technical Service Specialists team is available to assist with all matters concerning general car care maintenance or specific technical problems. When calling or emailing please quote ‘LifeShine’ and your vehicle registration number. 
Tel: 01462 677766,
Email: lifeshine@autoglym.com

Making a Claim
We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please log into your account created at the time of registration and follow the claims process. 

1Autoglym reserve the right to inspect your vehicle, prior to reapplication and to determine whether the conditions of the Guarantee have been met. Where possible, this will be at a mutually convenient time and place, to be agreed between the parties.

This LifeShine CeraFuse guarantee is valid within the United Kingdom & Ireland once registered with Autoglym, on or after 1st November 2025.

This guarantee is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine CeraFuse system application.

Vehicles covered under this guarantee:

• All cars of up to 8 seats
• Motorhomes (Lifeshine is only to be applied to exterior paintwork and front two driver seats)
• Vehicles which fall within the above two definitions AND which are 10 years old or younger at the time of initial application.
• Vehicles used for the private purposes of the owner

Application of Autoglym LifeShine CeraFuse must be by an Autoglym-approved LifeShine application specialist.

This guarantee covers the entire duration of your ownership of the vehicle. This guarantee is only transferable where your vehicle is sold privately within the first 12 months of ownership of your vehicle (from delivery) and an administration fee of £20 is paid to Autoglym. In order for cover to be transferred, you (as the current registered vehicle keeper and LifeShine CeraFuse Guarantee holder) must:

• arrange payment by telephoning Autoglym’s customer services on 01462 677 766; and
• provide any such information to Autoglym as Autoglym may reasonably request.

After the first 12 months of ownership, this guarantee is non-transferable.

LifeShine CeraFuse Bodywork Protection

What is covered?

In the unlikely event that there is a noticeable deterioration in the finish of your vehicle during your ownership, Autoglym undertake to clean and reapply the LifeShine CeraFuse treatment to your vehicle free of charge.

Reapplication will take place where Cerafuse has been applied directly to paintwork clear coat in the event of general or panel by panel colour fading or noticeable deterioration in the gloss finish of the exterior paintwork, caused by:

• UV rays (unlimited cover)
• Fallout (unlimited cover)
• Road salt (unlimited cover)
• Tree sap (unlimited cover)
• Unlimited Bird droppings for the duration of ownership up to a claims value of £2000 including vertical and horizontal surfaces
• Sun cream (unlimited cover)

LifeShine Interior Protectant

What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-apply1 the LifeShine Interior Protectant treatment to the soiled area free of charge. Reapplication will take place in the event of:

• Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed and cleaned immediately after with car safe products.
• Stains on leather, synthetic leather and alcantara caused by dye transfer (as a result of colour transfer from clothing or spillages) Dye transfer claims are limited to 2 claims in the first 2 years, up to a claims value of £2000.
• This guarantee applies only to the original manufacturer’s factory fitted upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, namely seating, carpets and boot area.
  
  

Exclusions (as appropriate to external / internal application):

What is not covered?

• Inadequate or poor preparation of the vehicle’s surfaces prior to the application of the LifeShine CeraFuse products;
• Defective or incomplete application of the LifeShine CeraFuse products.
• Failure to comply or maintain regular vehicle care contrary to standards recommended at www.autoglym.com
• Specific damage caused by use of products other than Autoglym products.
• Malicious or accidental damage including fire, floodwater, stone chips and other such material, and extreme weather conditions and their secondary effects.
• Extreme weather conditions
• Damage caused by insect remains.
• Scratching, swirl marks, stone chips, lacquer peel and hazing caused by (but not limited to) handheld wash brushes, automated car washes or contaminated chamois and sponges.
• Defects in vehicle manufacturing
• Any areas of a vehicle which have not subsequently been retreated or treated with Lifeshine on account of or after having been repaired or replaced as a result of accidental damage.
• Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
• Damage or stains on fabric upholstery as a result of colour or dye transfer from third party accessories or equipment such as baby seats, shopping or handbags etc.
• Ripped, torn, scratched or scraped fabric and leather.
• Matt or satin paint.
• Damage to Paint Protection Film (PPF)
• Bare carbon fibre parts
• Any area of the vehicle that is not exterior vehicle paintwork, seats or carpets.
• Vehicle decals or livery
• Repair or valeting required from conditions caused by the vehicles commercial use such as but not limited to brick dust, garden waste, building debris, vomit, animal waste, medical waste.

Autoglym will not accept liability for defects or deterioration of paintwork and upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers and their operators (whether Autoglym-approved or not).

Vehicle Accident Damage

In the event of repair following road accident damage subsequent to initial LifeShine CeraFuse application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine CeraFuse protection must be applied to the affected areas by your repair centre who will order a LifeShine CeraFuse Repair Kit direct from Autoglym; your repair centre may charge you for this service. The repair centre will require your 16-digit guarantee number so that we can record details of the repair on your original LifeShine CeraFuse guarantee registration.

Professional Assistance

The Autoglym Technical Service Specialists team is available to assist with all matters concerning general car care maintenance or specific technical problems. When calling or emailing please quote ‘LifeShine’ and your vehicle registration number.

Tel: 01462 677766,

Email: lifeshine@autoglym.com

Making a Claim

We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please log into your account created at the time of registration and follow the claims process.

1Autoglym reserve the right to inspect your vehicle, prior to reapplication and to determine whether the conditions of the Guarantee have been met. Where possible, this will be at a mutually convenient time and place, to be agreed between the parties.